COVID-19 Information

For up-to-date Victorian health advice regarding COVID-19 visit

To stay up to date on COVID-19 exposure sites visit

COVID Hotline - 1800 675 398
If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24 hours, 7 days. Please keep Triple Zero (000) for emergencies only.

Download the COVIDsafe app

Bass Coast Health
T: (03) 5671 3333

Gippsland Southern Health
T: (03) 5667 5555

South Gippsland Hospital
(03) 5683 9777

Bass Coast Shire Council
T: (03) 5671 2211

South Gippsland Shire Council
T: (03) 5662 9200

Social Connection

If you are experiencing loneliness or social disconnection due to COVID-19, the Australian Red Cross and local community organisations can provide you with support. Call the COVID-19 hotline on 1800 675 398. Click here for more information.

Financial Support

COVID-19 Extreme Hardship Support Program
can provide financial relief to meet urgent needs of people who do not have access to Victorian & Commonwealth Government income support (including Job Seeker and Job Keeper), such as temporary and provisional visa holders and undocumented migrants.

COVID-19 worker support payment will provide a one-off $1,500 payment designed to financially support Victorian workers who, as of 20 June, have been instructed by the department to self-isolate or quarantine at home because they are either diagnosed with coronavirus (COVID-19) or are a close contact of a confirmed case.

COVID-19 Test Isolation Payment will provide a $450 payment to provide eligable Victorian workers financial support while they self-isolate to wait for the results of a coronavirus (COVID-19) test.

Care Packages

Those in mandatory self-isolation running short on food and unable to have any dropped-off by friends are eligible for a food and personal care package. To request a pack call Victoria’s dedicated Coronavirus hotline on 1800 675 398

Support for Businesses and Jobs

JobKeeper Payment

The Government's JobKeeper payment will help keep more Australians in jobs and support businesses affected by the significant economic impact caused by the Coronavirus.

The payment ensures eligible employers remain connected to their workforce and will help businesses restart.

Support for Businesses

The Australian Government is supporting Australian businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses.

Income support for individuals

Expansion of eligibility to income support payments and establishing a new, time-limited Coronavirus supplement to be paid at a rate of $550 per fortnight. To be paid to both existing and new recipients of JobSeeker Payment, Youth Allowance Jobseeker, Parenting Payment, Farm Household Allowance and Special Benefit.

Temporary early release of superannuation

The Government is allowing individuals affected by the Coronavirus to access up to $10,000 of their superannuation in 2019-20 and a further $10,000 in 2020-21.


Victoria Legal Aid can provide help over the phone 1300 792 387 (please note that there may have longer wait times). Advice can also be provided through a live webchat service here.

Work Rights

Job Watch has released a Q&A on employment rights in relation to COVID-19.

Not-For-Profit Business Support

Board/Governance Impacts

The Australian Charities and Not-for-profits Commission (ACNC) has released fresh guidance of what organisations should do if they're struggling to hold regular board meetings of officially complete their Annual Information Statement.

Support Group

An online peer support group on Facebook for people working in Australian not-for-profits has been established. You’re encouraged to ask questions of each other, share important information, and provide and receive guidance during this difficult time.

Supporting Older Adults

Evidence shows that COVID-19 poses a great risk to older people and those with existing chronic conditions. Keep informed on supporting our older people during this time.

Help Age International

Dementia Australia

Supporting children

Coronavirus is hard to explain to little ones. They can be confused, overwhelmed and anxious. Here are some resources to help navigate these discussions.

Emerging Minds
UNICEF Australia
Black Dog Insitute

Aboriginal and Torres Strait Islanders

The National Aboriginal Community Controlled Health Organisation (NACCHO) and the Victorian Aboriginal Community Controlled Health Organisation (VACCHO) are working hard to support Members and Aboriginal communities with daily and weekly update

Australian Government –
Department of Health and Human Services – COVID-19 information for Aboriginal and Torres Strait Islander communities

CALD communities

COVID-19 translated information has been developed for people from culturally and linguistically diverse backgrounds, health professionals and industry. Information includes factsheets and promotional materials.

Ethnolink – information about COVID-19 in 51 languages
Special Broadcasting Service (SBS) – News about COVID in 63 languages
Department of Health - Translated coronavirus (COVID-19) resources
Department of Health and Human Services - Translated coronavirus (COVID-19) resources
Enliven - Easy English Resources

Hearing and Vision Impairment

Deaf Australia – COVID updates Blog
Expression Australia (former Victorian Deaf Society) - Auslan video updates
Vision Australia – news and assistance for the vision impaired

Looking after your mental health during the coronavirus outbreak

The COVID-19 pandemic, and the psychological, social and economic impacts of physical distancing and isolation measures, is having a significant impact on the mental health and wellbeing of us all.

The Victorian Government is funding a $59.4 million package of comprehensive measures to support the mental health, wellbeing and social connectedness of Victorians.

Mental Health & Wellbeing Support

NOTE: You may need to scroll the table below left/right for more information

Lifeline Australia

Free 24/7 phone and webchat services across Victoria for people experiencing a crisis, including people at risk of suicide.

13 11 14
Webchat(7pm – midnight AEST)
Text message service: 0477 13 11 14 (6pm – midnight AEST).

Suicide Line Victoria

Free professional counselling 24 hours a day, 7 days a week to people at risk of suicide, anyone concerned about someone else’s risk of suicide and anyone bereaved by suicide.

1300 651 251

Beyond Blue

Free 24/7 phone line, webchat and email service to help people to manage their own mental health and those they are supporting.
Beyond Blue Online Forums – a safe informative space to chat with other members of the community with a dedicated discussion group ‘Coping during the Coronavirus Pandemic’.

1300 22 4636
Get Immediate Support
Online Forums

Kids Helpline

Free 24/7 phone and online counselling services across Victoria for children and young people aged 5 to 25 years.

1800 55 1800
Self-help resources

Smiling Mind

Practical, online resources for parents, carers and teachers to use with children to alleviate anxiety, promote calm, build emotional wellbeing and promote positive mental health.

Kids Care Packs


Helpline, practical support and individual advocacy to carers experiencing carer fatigue and distress in a caring role for a person experiencing distress, poor psychosocial health or mental ill health.

1800 314 325

Victorian Mental Illness Awareness Council

A helpline and provision of practical support and group based activities for people experiencing distress, poor psychosocial health or mental ill health.

(03) 9380 3915


Wellbeing coaching and support to people 16 years and over experiencing feelings of stress, anxiety, worry or being overwhelmed which has lasted more than a few weeks and their usual coping strategies are not working.

**1300 022 760 **

Perinatal Anxiety and Depression Australia (PANDA)

Telephone-based support for expecting and new parents who are struggling with their mental health and finding it difficult to engage with the range of support services they need.

COVID-19 Digital Wellbeing Support Program: web-based response that provides digital or ‘virtual’ supports to partially replace the usual supports.

1300 726 306 (Monday – Friday, 9am – 7.30pm AEST/AEDT)
Digital resources

Eating Disorders Victoria (EDV)

Helpline, webinars, wellbeing checks and emotional support and online supports groups for people with eating disorders.

1300 550 236

Anxiety Recovery Centre Victoria

Tailored support to people experiencing mild to severe anxiety, including Obsessive Compulsive Disorder.

Helpline 1300 269 438 or 9830 0533 (Monday to Friday 10am-8.30pm)

Yarning Safe and Strong - Victorian Aboriginal Health Service/Victorian Aboriginal Community Controlled Organisation

Free state-wide helpline and supports for Aboriginal Victorians experiencing escalated anxiety, distress and mental ill health during the COVID-19 pandemic and post pandemic recovery period.

1800 95 95 63
(12 noon – 10.00 pm, seven days a week)

Being part of a community can have a positive effect on mental health and emotional wellbeing. Community involvement provides a sense of belonging and social connection. It can also offer extra meaning and purpose to everyday life. (head to health)

But what does this mean for the communities across Bass Coast and South Gippsland when we are required to socially distance ourselves, and for some of us to socially isolate?

Here are some tips to remain connected when your practicing social distancing or you are in quarantine:

  • Think about how you can interact with others without putting your health (or theirs) at risk. Can you speak to your neighbours from over a fence or across balconies?
  • If you have access to it, use technology to stay in touch. If you have a smartphone, use the video capabilities - seeing someone’s facial expressions can help increase connection.
  • Check in with your friends, family, and neighbours regularly. Wherever you can, assist people in your life who may be more vulnerable (for example, those with no access to the internet or who cannot easily use the internet to shop online).
  • Spend the time connecting with the people you are living with. If you are in a lock down situation, use this time to improve your existing relationships.
  • Manage your stress levels. Exercise, meditate and keep to a daily routine as much as you can.
  • It’s not just family and friends who require support, but others in your community. Showing kindness to others not only helps them but can also increase your sense of purpose and value, improving your own well-being.

Source: The Conversation

The following links provide advice on staying connected:

With more people staying at home to reduce the community spread of COVID-19, there may be an increased risk for victim survivors experiencing family violence.
Services are still operating to help women and children in family violence situations, including crisis accommodation.

If you feel unsafe or are concerned for someone’s safety, please call Police on 000

Safe Steps
T: 1800 015 188

1800 Respect (National Sexual Assault, Family Violence Counselling)
T: 1800 737 731

With Respect 1800LGBTIQ specialist LGBTIQ family violence service 1800 542 847

Other Key Contacts:

  • The Orange Door – 1800 319 354 (9am to 5pm Monday to Friday (closed public holidays)
  • Victims of Crime Helpline - 1800 819 817 or text 0427 767 891 (8am to 11pm every day)
  • Child Protection - 13 12 78 (5pm to 9am Monday to Friday, 24 hrs on weekends and public holidays)
  • Sexual Assault Crisis Line - 1800 806 292 (24 hours a day, seven days a week)
  • Men’s Referral Service - 1300 766 491 (8am to 9pm Monday to Friday; 9am to 5pm Saturday and Sunday)
  • Kids Helpline - 1800 55 1800 (24 hours a day, 7 days a week)
  • w/respect - 1800 542 847 (5pm to 11pm each Wednesday and 10 am to 10pm on Saturday and Sunday)
  • MensLine Australia - 1300 78 99 78 (24 hours a day, 7 days a week)
  • Headspace 1800 650 890
  • Relationships Australia 1300 369 630

Department of Health and Human Services (Victorian Government)

The Department of Health and Human Services have an updated web page with information about coronavirus (COVID-19) including facts, updates, symptoms, resources and advice for the public, health professionals, education services and the media. Please click on the below links for information and advice on the coronavirus.

Information, updates and advice about the outbreak of the coronavirus disease (COVID-19)
About coronavirus (COVID-19) - symptoms, travel and what to do to reduce the risk of infection
Coronavirus (COVID-19) interactive self-assessment tool
Coronavirus (COVID-19) promotional material
Department of Health and Human Services – Stakeholder Pack, Get Tested Campaign – translated materials

Department of Health (Australian Government)

The Department of Health are providing daily updates and information, answering questions about the latest news, providing current facts and figures, travel advice, key contact and phone numbers. Click on the links below for information and advice on the Coronavirus.

Coronavirus (COVID-19) news, updates and advice
Coronavirus (COVID-19) frequently asked questions
Coronavirus (COVID-19) resources

The World Health Organisation is continuously monitoring and responding to the coronavirus outbreak.

Coronavirus disease (COVID-19) pandemic
Coronavirus disease (COVID-19) advice for the public
Coronavirus disease (COVID-19) advice for the public: Myth busters

The current situation is evolving rapidly, therefore the information published on our website is correct at the time of publishing. We will endeavour to update information as it comes to hand.